1. About House of Agvano

House of Agvano is a brand operated under SHREE SHREE BALAJI JEWELLERS. The brand offers precious-metal products including gold and silver bullion/coins and other products as may be listed on the website.

2. Privacy Policy

We respect your privacy and are committed to protecting the personal information you provide while using our website.

Information We May Collect

• Name and contact information.
• Billing and shipping address.
• Mobile number and email address.
• Order, payment and transaction information.
• Information required for customer support and order processing.
• Website usage information such as browser or device information where applicable.

How We Use Your Information

• To process and deliver your orders.
• To generate invoices and maintain transaction records.
• To communicate with you regarding orders and customer support.
• To process eligible exchanges, returns or service requests.
• To improve our website, products and customer experience.
• To comply with applicable legal, tax and regulatory requirements.

Data Protection

We take reasonable measures to protect customer information against unauthorised access, alteration, disclosure or misuse. However, no online transmission or storage system can be guaranteed to be completely secure.

Third-Party Services

Certain services such as payment processing, shipping and website analytics may be provided by third-party service providers. Such providers may process information as necessary to provide their respective services and in accordance with applicable laws and their own policies.

3. Lifetime Bullion Exchange Policy

What is Covered?

The lifetime exchange facility applies only to eligible gold and silver bullion/coin products purchased from House of Agvano.

This lifetime exchange facility does not automatically apply to jewellery, accessories, customised products, promotional items or products specifically excluded at the time of purchase.

Exchange Value

At the time of exchange, the value of the eligible gold or silver bullion will be determined using the applicable prevailing/current value of the respective gold or silver at the time the exchange is processed.

Exchange Conditions

• Original invoice/bill should be produced wherever required.
• The product may be subject to verification and authenticity checks.
• Customer identity and transaction details may be verified.
• Any applicable deductions, testing charges, taxes, processing charges or other applicable charges may be adjusted before the exchange is completed.
• The final exchange value will be determined by SHREE SHREE BALAJI JEWELLERS based on the applicable valuation at the time of exchange.

4. Return Policy

Return requests submitted after the 3-day period will not be accepted or processed, subject to applicable consumer rights and laws.

For an Eligible Return

• The customer must contact us within 3 days of receiving the order.
• The product must be unused and in its original condition.
• Original packaging, invoice and accompanying documents should be retained.
• The product may be inspected before a return is approved.
• Products showing signs of alteration, damage, misuse or unauthorised modification may not qualify for return.

Certain bullion, precious-metal or customised products may be non-returnable except where required by applicable law or where specifically confirmed by House of Agvano.

5. Order Cancellation

Once an order has been confirmed, cancellation may not always be possible, particularly where the product has already been processed, packed, dispatched or specifically prepared for the customer.

Customers should contact us as soon as possible if they wish to request cancellation. Cancellation requests are subject to order status and applicable policies.

For precious-metal products, cancellation or refund may also be subject to applicable price movements, payment-processing charges and other applicable deductions, where legally permissible.

6. Shipping & Delivery

Orders will be shipped to the address provided by the customer at the time of checkout.

• Customers are responsible for providing a complete and accurate delivery address.
• Delivery timelines are estimates and may vary due to logistics, weather, holidays, operational delays or circumstances beyond our control.
• Once an order has been dispatched, tracking information may be provided where available.
• Customers should inspect the package at the time of delivery wherever possible.

Damaged or Tampered Package

If the outer package appears damaged, opened or tampered with, customers should document the condition and contact House of Agvano immediately. Photographs/videos of the package and product may be requested for verification.

7. Pricing & Precious Metal Values

Prices of gold and silver are subject to market fluctuations. Product prices displayed on the website may change without prior notice, except where an order has already been validly confirmed and applicable law requires otherwise.

Any taxes, duties, shipping charges or other applicable charges will be communicated or reflected during the applicable purchase process.

8. Payments

Payments may be processed through third-party payment gateways or other payment methods made available on the website.

House of Agvano / SHREE SHREE BALAJI JEWELLERS does not store complete card, banking or other sensitive payment credentials where such information is handled directly by the applicable payment service provider.

An order will be considered confirmed only after successful payment confirmation and internal order verification, where applicable.

9. Product Authenticity & Verification

Precious-metal products are subject to applicable quality, authenticity and regulatory requirements.

Customers may be required to provide the original invoice and other relevant documentation when requesting an exchange, service or verification.

House of Agvano reserves the right to conduct reasonable checks before approving an exchange or service request.

10. Fraud Prevention & Transaction Verification

To protect customers and the business from fraudulent transactions, we may verify certain order, payment, identity or delivery details.

Orders may be delayed, cancelled or placed on hold where there are reasonable grounds to suspect fraud, misuse, unauthorised payment, incorrect information or violation of these terms, subject to applicable law.

11. Customer Responsibilities

• Provide accurate billing, shipping and contact information.
• Keep invoices and transaction documents safely for future reference.
• Do not misuse, modify or tamper with purchased products.
• Notify us promptly regarding any delivery or product issue.
• Use the website only for lawful purposes.

12. Website Use

All content available on the House of Agvano website, including logos, brand names, text, graphics, photographs, designs and other materials, is intended for use by House of Agvano / SHREE SHREE BALAJI JEWELLERS and may not be reproduced, copied, modified or commercially exploited without appropriate permission.

Customers must not attempt to interfere with the security, functionality or operation of the website.

13. Limitation & Exceptional Circumstances

House of Agvano will make reasonable efforts to provide accurate product information, pricing and services. However, we are not responsible for delays or interruptions caused by circumstances beyond our reasonable control, including natural events, logistics failures, technical failures, government restrictions or other force majeure events.

Nothing in these policies is intended to exclude or limit any rights or remedies that cannot legally be excluded or limited under applicable Indian law.

14. Policy Changes

House of Agvano reserves the right to update or modify these policies from time to time to reflect changes in our services, business practices or applicable laws.

The updated version will be published on this page. Customers are encouraged to review the policies periodically.

15. Governing Law

These policies and the use of the House of Agvano website shall be governed by the applicable laws of India, subject to applicable consumer protection and other mandatory legal provisions.

16. Contact & Customer Support

17. Important Customer Notice

By placing an order through House of Agvano, the customer acknowledges that they have read and understood the applicable product, payment, delivery, return and exchange policies.